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Professional Services
Case Management System
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Professional Services RFP Technical Requirements
RFP Technical Requirements
This section of the RFP describes as completely and as accurately as possible all the functional and operational aspects of the proposed project and details the minimum performance standards. This section also includes a description of what specifically is expected of the successful vendor.
Although this portion will reflect the unique characteristics of the proposed procurement and, as a result, will be highly customized to each characteristic, there are some general items that should be incorporated into this section of all RFPs.
Description of Court's Operating Environment-This should include information about the court staff size, caseload and makeup, and other entities to be involved in the project, such as prosecutor's office. A description of the court's operating environment should be included in every RFP. Depending on the type of RFP this section will require varying levels of technical specificity. See Business Process Court Background Example.
Description of Current Processes-Description of court processes that will be reviewed in the project or supported by automation. This should include information about non-court entities that will be involved with the project, such as the prosecutor's office or law enforcement.
Required Project Goals or Deliverables-The court must specify what is expected from professional services projects. See Business Process Project Deliverables Example.
Description of Existing Hardware and Software-For the vendors to provide a response that adequately addresses the court's needs, the RFP may describe the hardware, software, and communications network currently in place. The description of the local hardware, software, and interfaces should include as much information as necessary. Any enhancements to systems currently in process should be documented, as well.
Description of Consulting Services Required-This section of the RFP outlines the exact nature of consulting services desired by the court. Often it can be stated in a single sentence; in other circumstances it may require several pages of narrative. In all cases it should define the scope of work to be completed, time frames for the project or work, anticipated vendor and court staff commitment, resources available to the project, and expected deliverables. Consulting services may include a wide variety of activities, including:
- Strategic planning (link to example)
- Feasibility studies (link to example)
- Telecommunications or infrastructure design (link to example)
- Requirements definition (link to example)
- Assistance with system selection or procurement (link to example)
- Conceptual or detailed design (link to example)
- Contract programming (link to example)
- Project management (link to example)
- Evaluation or audit (link to example)
See Business Process Scope of Project Example.
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